rbajee's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all users of the rbajee platform. When you visit the rbajee website, create an account, or use any of our services, you agree to the terms of this policy. rbajee takes full responsibility for users' personal information and does not share your information with any unauthorised third parties.

This policy should be read together with rbajee's Terms and Conditions, as both documents together provide a complete picture of your rights and responsibilities.

2 What Information We Collect

rbajee collects only the information necessary to provide its services. No unnecessary or excessive information is collected.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — confirming 21+ age requirement)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)

2.2 Financial Information

Your mobile banking details are required for deposits and withdrawals. rbajee currently processes transactions through bKash, Nagad, Rocket, and Upay. Transaction records are stored for security and fraud prevention purposes.

2.3 Technical and Browsing Information

• IP address and device type
• Browser type and operating system
• Site access times and page view information (log data)
• Cookies and session identifiers (discussed in detail below)

2.4 Communication Information

When you contact customer support via live chat or email, records of those conversations are stored. This is used to improve service quality and to resolve any future complaints.

3 Purpose of Information Use

rbajee uses collected information only for the following purposes:

• Creating, managing, and verifying accounts
• Completing deposit and withdrawal transactions securely
• Ensuring the 21+ age requirement is met and maintaining responsible gaming practices
• Preventing fraud and money laundering
• Maintaining the security and stability of the platform
• Generating analytical data to improve the user experience
• Providing customer support and resolving complaints
• Sending relevant promotional information with your consent

rbajee never sells your information to third parties for advertising purposes.

4 Information Storage and Security

Your information is kept secure using industry-standard security technology.

4.1 Encryption and Security Measures

All data transmission is handled through SSL encryption. Passwords and sensitive financial information are stored using one-way encryption, which even rbajee staff cannot read. Server access is controlled through strict authentication methods.

4.2 Data Retention Period

Your information is stored for as long as your account remains active. Even after an account is closed, transaction records may be retained for a specified period as required by law. Once the required period has passed, data is securely deleted.

4.3 Internal Access Controls

Among rbajee's staff, only those who need access for their work can view specific information. All access is logged and regularly audited.

5 Information Disclosure and Third Parties

rbajee does not share your personal information with any third party for commercial purposes. However, information may be disclosed in the following cases:

5.1 Service Provider Partners

Selected service providers responsible for payment processing (bKash, Nagad, Rocket, Upay), cybersecurity, and technical infrastructure management may access limited information. These partners are required to follow privacy standards equivalent to ours.

5.2 Legal Obligations

If required under applicable laws of Bangladesh or by a court order, rbajee may provide information to the relevant authorities. In such cases, we provide only the information that is legally requested.

5.3 Fraud Prevention

If suspicious activity is detected on an account, limited information may be shared with the relevant authorities for fraud prevention purposes.

6 Cookies Policy

The rbajee website uses cookies. Cookies are small text files stored in your browser that help improve the experience of visiting the site.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; without these, the site does not function properly
• Functional Cookies: For remembering your preferences (language, theme)
• Analytics Cookies: For understanding which pages are visited most; this information is aggregated and anonymised

6.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may cause some site features to stop working.

7 User Rights

rbajee users have the following rights over their own information:

7.1 Right to Access Information

You can request at any time to know what information rbajee holds about you. This request can be made via email.

7.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. Information will be updated upon verification of your identity.

7.3 Right to Delete Information

When closing your account, you may request that your personal information be deleted. However, some information may be retained for a specified period due to legal obligations.

7.4 Right to Object to Data Processing

You may withdraw your consent to marketing communications at any time. Please contact customer support to do so.

8 Protection of Minors

rbajee strictly does not provide services to anyone under the age of 21. Age is verified at the time of registration and identity documents may be requested in cases of doubt. rbajee's Responsible Gaming Policy provides detailed guidance on this matter. If a minor is identified, the relevant account is immediately closed and the information is deleted.

9 Data Transfer

rbajee primarily provides services in Bangladesh and user information is managed in accordance with the laws of Bangladesh. If information is processed on servers in another country for any reason, the standards of this privacy policy will still be maintained there.

10 Policy Changes

rbajee may update this privacy policy when needed. If any significant change is made, you will be notified via your registered email or mobile number. The date of the last update will always be shown at the top of this page. Continued use of the site after any changes will be taken as your acceptance of the updated policy.

11 Contact and Complaints

If you have any questions, requests, or complaints about this privacy policy, please contact our customer support team. rbajee provides support in Bengali and English 24 hours a day, 7 days a week — via live chat and email.

Contact email: [email protected]

For answers to commonly asked questions, visit our Frequently Asked Questions (FAQ) page, where you can find information on accounts, payments, and security.