For ages 21+

Play responsibly,
keep yourself safe

rbajee believes that control is the foundation of entertainment. When playing shifts from a source of enjoyment to a burden, taking the right steps is the sensible thing to do. On this page you will find ways to set limits, how to recognise warning signs, and where to get support when you need it.

21+ 24/7 Support Safe Environment

Responsible Gaming

Knowing your limits and sticking to them — that is what a smart player does

Age limit and core principles

rbajee's commitment to maintaining a safe playing environment

To take part in all types of games at rbajee, including casino and sports betting, you must be at least 21 years old. This is not just a rule — it is a firm policy to prevent financial harm reaching anyone who is not yet mature enough. Age verification is completed at the time of account registration, and providing false information may result in immediate account closure under our Terms and Conditions.

21+ mandatory: The minimum age to participate in online gaming and betting in Bangladesh is 21. If you know someone who is younger than this, discourage them from using rbajee and inform our support team if necessary.

Gambling is primarily a form of entertainment. It should never be considered a reliable way to earn money. Decide in advance how much you are prepared to lose in each session and stick to that limit. rbajee provides a number of control tools to help you set these limits.

To find out how your account and personal information are kept secure, you can read our Privacy Policy. It contains full details on data use and protection.

Core principles of responsible gambling

Play for entertainment, not to make money
Only bet what you can afford to lose
Take regular breaks — do not play for long stretches at a time
Do not increase your bets to chase losses
Prioritise spending time with family and friends
Seek help right away if you feel you need it

The control tools

rbajee helps you stay in control of your gambling. The tools below can be activated from your account or by submitting a request to our 24/7 support team.

Deposit limit

Setting a deposit limit

Decide in advance how much you will deposit daily, weekly, or monthly. Once set, this limit takes effect immediately. It can be lowered straight away, but raising it requires a 24-hour waiting period.

Loss limit

Set a cap on how much you are willing to lose within a given period. Once you reach the limit, no further bets can be placed during that period — this reduces the chance of losing more on impulse.

Time limit

Session time limit

Decide how long you will play in one sitting. Once the set time is up, your account will automatically take a break. Concentration drops and decision-making suffers during long sessions, so regular breaks are important.

Break

Cooling-off period

If you want to clear your head for a few days, you can temporarily close your account for anywhere between 24 hours and 30 days. During this time you will not be able to log in or place any bets.

Self-exclusion

If you feel your gambling is getting out of control, apply for self-exclusion for a period of 6 months up to permanent. Once active, your account cannot be used in any way and marketing messages will also stop.

Reality check

At set intervals a message will appear on screen letting you know how long you have been playing and how much money has been transacted in that session. This keeps you connected to reality.

If you have further questions about these tools, plain-language answers can be found on our FAQ page.

Recognise the warning signs

Gambling addiction does not appear suddenly — certain signs emerge gradually. If you notice any of the following in yourself or someone close to you, it is time to take notice.

Mental and behavioural signs

Feeling a repeated urge to bet more in order to recover losses

Failing to cut down the amount or time spent gambling

Feeling restless, irritable, or angry when unable to play

Hiding gambling activity from family or friends

Borrowing money or lying to fund gambling

Constantly thinking about gambling and being unable to focus on anything else

Financial and social signs

Using money set aside for essential expenses (rent, bills, food) for gambling

No longer feeling excitement unless betting increasingly large amounts

Neglecting work, studies, or family responsibilities to spend time gambling

Being unable to stop even when aware that gambling is damaging relationships

Putting all winnings straight back into gambling after a big win

Turning to gambling to escape stress, sadness, or loneliness

If you see two or more of the above signs in yourself or someone close to you, take it seriously. Hiding the problem is not the answer — seeking help is the right step.

Where to get support

Asking for help is not a sign of weakness — it shows responsibility. Support is available through any of the following channels.

rbajee Live Chat

At any time of day or night, speak in Bangla with our support team via rbajee's 24/7 live chat. Requests for self-exclusion or limit-setting can also be made here.

Contact by email

If you prefer to communicate in writing, contact us at our support email address. Writing in Bangla is supported. Our team aims to respond within 24 hours.

Family and trusted friends

Talk openly with a family member or trusted friend. The support of someone close to you is one of the most powerful tools for overcoming addiction.

Professional counselling

Seek help from a mental health specialist or behavioural counsellor. Addiction counselling services are available at government hospitals and private clinics across Bangladesh. These are personal and confidential.

Support groups

Join a support group of people who have overcome addiction. You can gain courage and strategies from the experiences of others who have walked the same path. Family members can also find support through these groups.

We are always here to help

The rbajee support team is available in both Bangla and English, seven days a week, twenty-four hours a day. Feel free to get in touch with any question or request related to responsible gambling.

24/7 Live Chat — log in to your account and click the support icon

Email: [email protected]

Languages: Bangla and English

Responsible Gambling FAQ

Frequently asked questions about responsible gambling and their answers.

You must be at least 21 years old to take part in casino games, sports betting, and any other betting activity at rbajee. This is confirmed during account registration and through the identity verification process before withdrawals. Accounts belonging to anyone under 21 are permanently closed and any deposited funds are returned.

A self-exclusion request can be made in two ways. First, directly from your account settings. Second, by contacting the support team via 24/7 live chat or email. The self-exclusion period can be set anywhere from 6 months up to permanent. Once active, you will not be able to log in to your account and no marketing messages will be sent to you.

Lowering a deposit limit takes effect immediately. However, raising a limit has a 24-hour waiting period, so that decisions are not made on impulse. This rule is in place for your own protection.

If you believe a family member or friend has developed a gambling problem, start by talking to them openly. Express your concern without blaming them. If they are unable to contact the rbajee support team themselves, you can also reach out to us via live chat or email to explain the situation. Seeking help from a professional counsellor is also an effective step.

Yes. Once a cooling-off or temporary break period ends, the account is automatically reactivated. However, logging in is not possible while the period is active. If you feel you need more time, you can ask the support team to extend it before the period expires.

Yes. The World Health Organization (WHO) has identified gambling addiction as a recognised mental health condition. It is not a lack of willpower but rather the result of changes in the brain's reward system. With the right support and professional guidance, recovery is entirely possible.

Play responsibly,keep yourself safe