FAQ
All your questions about deposits, withdrawals and bonuses at rbajee answered
This page covers the most frequently asked questions from rbajee users in detail. Deposits and withdrawals, account verification, membership management and bonus terms — each topic is organised in a separate section so you can easily find the information you need.
৳300
Minimum Deposit
৳1,000
Minimum Withdrawal
100%
Welcome Bonus
24/7
Live Support
Money Withdrawals
Before withdrawing, make sure the correct details are on your rbajee Login account. The most common withdrawal questions are answered below.
Yes, to withdraw from rbajee the mobile wallet you want to receive funds in (bKash, Nagad, Rocket or Upay) must be registered in your own name. Sending to a wallet registered under someone else's name is not possible — this is a security measure to prevent fraud. If your account name and wallet name do not match, the request will not be processed.
At rbajee, withdrawals normally take between 15 minutes and 2 hours to complete. If more time than that has passed, first refresh your wallet app. If that does not resolve it, check the withdrawal status in your account dashboard and, if needed, contact 24/7 live chat directly.
No, winnings from a bonus cannot be withdrawn straight away. The rbajee welcome bonus condition requires the bonus amount to be wagered 15 times — meaning if you receive a 100% bonus you must play through it 15 times. For example: a ৳1,000 deposit gives a ৳1,000 bonus, bringing the balance to ৳2,000, and the wagering required is ৳1,000 × 15 = ৳15,000. Withdrawal is only possible after this condition is met.
The minimum withdrawal amount at rbajee is ৳1,000. Requests below this amount cannot be made. This limit applies equally across all methods — Nagad, bKash, Rocket and Upay. So before withdrawing, check that your account balance has at least ৳1,000 available.
Withdrawals from rbajee to bKash are normally completed within 15 minutes to 2 hours. The same timeframe applies to Nagad, Rocket and Upay. During peak hours it may take a little longer. If verification is not complete or wagering conditions remain unmet, the withdrawal may be delayed.
Deposit Questions
Deposits are usually credited within a few minutes. If more than 15 minutes have passed and the money has not arrived, save a screenshot of your payment or note the transaction ID and contact rbajee's 24/7 live chat support. Mobile network issues or technical problems can occasionally cause a short delay.
rbajee currently supports four mobile payment methods for deposits: bKash, Nagad, Rocket and Upay. These are the most widely used mobile wallets in Bangladesh, so transactions can be made easily from any smartphone. The minimum deposit amount is the same across all methods.
The minimum deposit to play slot games or any other section at rbajee is ৳300. This limit applies to all methods — bKash, Nagad, Rocket and Upay. Depositing ৳300 or more activates your account and unlocks all games and betting sections.
After logging in to rbajee, go to the deposit section and select Nagad. Enter the amount (minimum ৳300) and send money to the Nagad number provided by rbajee. Fill in the payment reference or transaction ID correctly. Your balance will be credited within a few minutes.
Yes, the process is essentially the same. On the deposit page, select bKash, enter the amount and send money to the bKash number provided by rbajee. Do not forget to submit the transaction ID — the deposit cannot be verified without it. The minimum deposit of ৳300 applies to all methods.
Account Verification
rbajee verifies members' identities to ensure responsible gaming. The questions below will clear up all common doubts about the verification process.
For identity verification at rbajee, a National ID card (NID), passport or birth registration certificate is accepted. The document image must be clear and legible. You may need to upload photos of both the front and back of the document. Blurry or cropped images will not be accepted.
Yes, this can cause problems. Under rbajee's policy, the account name, identity document name and the name registered on the payment wallet must all be the same. A name mismatch can result in a delayed or suspended withdrawal. If you have a concern, let the live chat team know before registering.
If verification is rejected, rbajee will inform you of the reason. Common causes are an unclear image, an expired document or a name mismatch. Upload a correct and clear document again. If it is rejected repeatedly, speak directly with support via 24/7 live chat or email.
rbajee may request verification before a first large withdrawal, or if unusual activity is detected on the account. In some cases verification is requested right after registration. Keeping verification complete ensures withdrawals proceed without interruption and the account remains fully active.
Yes, verification is mandatory. It is required to prevent money laundering, protect account security and safeguard members. rbajee wants to ensure that only the real account holder is operating the account and that the 21+ age requirement is being met. Read the terms and conditions for more details.
Member Account
No, only one account per person is allowed at rbajee. If the same person creates multiple accounts, all of them may be permanently closed and the balance may be forfeited. If you cannot access an existing account, contact support.
To change personal details you need to contact rbajee support — there is no option to change your name or phone number directly from the dashboard. The support team will verify your identity and then help update the information. The same process applies for changing your email address.
To register, go to the rbajee Login page and choose the "Create a new account" option. Enter your mobile number, email, a strong password and your correct name. OTP verification may be required during registration. Remember, membership is only for those aged 21 or above.
Yes, you can log in to rbajee from any device through a browser. Logging in from a new device for the first time may require OTP verification. If you want to use the rbajee App, both Android and iOS versions are available through official channels. If you have forgotten your password, use the "Forgot password?" option.
Bonus Terms
Yes, in some cases a bonus can be cancelled, but conditions apply. To cancel a bonus you must notify support, and cancellation may be possible if no bets have been placed with the bonus. If bets have already been placed, withdrawal may not be possible until the bonus conditions are met. Contact support for advice on your specific situation.
As a new member, you receive a 100% bonus on your first deposit, up to a maximum of ৳10,000. This means depositing ৳1,000 adds a ৳1,000 bonus, bringing your total balance to ৳2,000. Use the correct promo code (if applicable) when making the deposit to receive the bonus. The bonus is withdrawable after completing 15× wagering.
At rbajee, the wagering requirement is calculated based on the bonus amount, not the deposit amount. Example: a deposit of ৳20,200 earns a ৳10,000 bonus, bringing the balance to ৳30,200. The wagering required here is ৳10,000 × 15 = ৳1,50,000. Once this total amount is wagered, the bonus condition is fulfilled.
Generally, most slot games at rbajee count at the full 100% towards wagering. The contribution rate for live casino and table games may differ. For accurate information about crash games and sports betting, check the crash bonus page or ask support. Some games may contribute 0%.
rbajee bonuses have a set time limit within which wagering must be completed. The expiry is clearly stated when you claim the bonus. If wagering is not completed within the given time, the bonus may be cancelled. Read the terms and conditions carefully for full details.
Have more questions? We are always here to help
If you could not find the answer to your question on this FAQ page, rbajee's support team is ready to help 24 hours a day, 7 days a week. Support is available in both Bengali and English.
24/7 Live Chat Support
Email Support: [email protected]
We respond in Bengali and English — feel free to contact us with any issue.